Business English
Are you confident in speaking or using English?
Business English Course | Business English Class Singapore
Learn Business English to improve your workplace communication and writing skills?
Learn Business English to improve your workplace communication and writing skills.
If you find yourself taking a long time to form a sentence to communicate with people or when writing emails, then perhaps it’s time to start improving this now.
If you have a hard time completing a meeting minutes writing or reports writing, then we have good news for you. At English Explorer, advancing is possible now.
In our Business English courses in Singapore, we have a total of 10 levels starting from, beginner to advanced with each level having two terms of 10 class lessons to complete.
Looking for quality English language learning? Our English course syllabus is produced and accredited by Oxford University Press so that you will be learning English in class with the relevant content, lessons and curriculum used globally including Singapore.
Who are our English tutors? Certified in both CELTA or/and TESOL, most of them are Native English teachers with many years of teaching experience in both Business English and Communicative English.
Would you not want to learn English from someone who has expertise in the language and proven by so many successful students’ stories?
Skillsfuture Credit-eligible English Courses:
“Business English Intermediate & Advanced Group Classes.”
Course fee $480 after discount is $380 per pax for 10 lessons of 2-hour each, to be completed in 10 weeks. Students can choose their class schedule from below, and the venue will be at our training centre. (City Campus or Jurong East Campus). We are providing Live Streaming Online English Course as well.
Communication Business English Intermediate Group Class
| Batch ID | Online Learning | Start Date | End Date | Frequency | Fee / Student |
|---|---|---|---|---|---|
| E341605 (Sat) | Intermediate for 10 lessons | 16 May | 18 Jul | Every Sat 3.30-5.30pm | $380 |
| E341705 (Sun) | Intermediate for 10 lessons | 17 May | 26 Jul | Every Sun 2pm - 4pm | $380 |
| E341805 (Eve) | Intermediate for 10 lessons | 18 May | 20 Jul | Every Mon 7pm - 9pm | $380 |
| E342005 (Eve) | Intermediate for 10 lessons | 20 May | 22 Jul | Every Wed 7pm - 9pm | $480 |
| E343005 ~ Sat | Intermediate for 10 lessons | 30 May | 01 Aug | Every Sat 3.30-5.30pm | $380 |
| E343105 ~ Sun | Intermediate for 10 lessons | 31 May | 02 Aug | Every Sun 2pm - 4pm | $380 |
| E340106 ~ Eve | Intermediate for 10 lessons | 01 Jun | 03 Aug | Every Mon 7pm - 9pm | $380 |
| E340306 ~ Eve | Intermediate for 10 lessons | 03 Jun | 05 Aug | Every Wed 7pm - 9pm | $380 |
| E341306 - Sat | Intermediate for 10 lessons | 13 Jun | 15 Aug | Every Sat 3.30-5.30pm | $380 |
| E341406 - Sun | Intermediate for 10 lessons | 14 Jun | 23 Aug | Every Sun 2pm - 4pm | $380 |
| E341506 - Eve | Intermediate for 10 lessons | 15 Jun | 17 Aug | Every Mon 7pm - 9pm | $380 |
| E341706 - Eve | Intermediate for 10 lessons | 17 Jun | 19 Aug | Every Wed 7pm - 9pm | $380 |
| E342706 ~ Sat | Intermediate for 10 lessons | 27 Jun | 29 Aug | Every Sat 3.30-5.30pm | $380 |
| E342806 ~ Sun | Intermediate for 10 lessons | 28 Jun | 06 Sep | Every Sun 2pm - 4pm | $380 |
| E342906 ~ Eve | Intermediate for 10 lessons | 29 Jun | 31 Aug | Every Mon 7pm - 9pm | $380 |
| E340107 ~ Eve | Intermediate for 10 lessons | 01 Jul | 02 Sep | Every Wed 7pm - 9pm | $380 |
Communication Business English Advanced (Upper-Intermediate) Group Class
| Batch ID | Online Learning | Start Date | End Date | Frequency | Fee / Student |
|---|---|---|---|---|---|
| E541405 - Eve | Advanced (Upper-Intermediate) | 14 May | 16 Jul | Every Thu 7pm - 9pm | $380 |
| E541705 - Sun | Advanced (Upper-Intermediate) | 17 May | 26 Jul | Every Sun 4pm - 6pm | $380 |
| E542805 (Eve) | Advanced (Upper-Intermediate) | 28 May | 30 Jul | Every Thu 7pm - 9pm | $380 |
| E543105 (Sun) | Advanced (Upper-Intermediate) | 31 May | 02 Aug | Every Sun 4pm - 6pm | $380 |
| E541106 (Eve) | Advanced (Upper-Intermediate) | 11 Jun | 13 Aug | Every Thu 7pm - 9pm | $380 |
| E541406 (Sun) | Advanced (Upper-Intermediate) | 14 Jun | 23 Aug | Every Sun 4pm - 6pm | $380 |
| E542506 - Eve | Advanced (Upper-Intermediate) | 25 Jun | 27 Aug | Every Thu 7pm - 9pm | $380 |
| E542806 - Sun | Advanced (Upper-Intermediate) | 28 Jun | 06 Sep | Every Sun 4pm - 6pm | $380 |
| E540907 (Eve) | Advanced (Upper-Intermediate) | 09 Jul | 10 Sep | Every Thu 7pm - 9pm | $380 |
| E541207 (Sun) | Advanced (Upper-Intermediate) | 12 Jul | 20 Sep | Every Sun 4pm - 6pm | $380 |
Jurong Campus @ 134 Jurong Gateway Road level 4, Opp Jurong East MRT
| Batch ID | Classroom Learning | Start Date | End Date | Frequency | Fee / Student |
|---|---|---|---|---|---|
| Beginner Elementary Class | Classroom Learning | ||||
| JE14-0906-PM | Elementary English for 10 lessons | 09 Jun | 11 Aug | Every Tue 2pm - 4pm | $380 |
| JE14-1206-Eve | Elementary English for 10 lessons | 12 Jun | 14 Aug | Every Fri 7pm - 9pm | $380 |
| JE14-2306-PM | Elementary English for 10 lessons | 23 Jun | 25 Aug | Every Tue 4pm - 6pm | $380 |
| JE14-2606-Eve | Elementary English for 10 lessons | 26 Jun | 28 Aug | Every Fri 7pm - 9pm | $380 |
| Pre-Intermediate Class | Classroom Learning | ||||
| JE24-0906 (Eve) | Pre-Intermediate level for 10 lessons | 09 Jun | 11 Aug | Every Tue 7pm - 9pm | $380 |
| JE24-1306 (Sat) | Pre-Intermediate level for 10 lessons | 13 Jun | 15 Aug | Every Sat 1pm - 3pm | $380 |
| JE24-2306 Eve | Pre-Intermediate level for 10 lessons | 23 Jun | 25 Aug | Every Tue 7pm - 9pm | $380 |
| JE24-2706 Sat | Pre-Intermediate level for 10 lessons | 27 Jun | 29 Aug | Every Sat 1pm - 3pm | $380 |
| Intermediate Class | Classroom Learning | ||||
| JE34-0806~Eve | Intermediate level for 10 lessons | 08 Jun | 10 Aug | Every Mon 7pm - 9pm | $380 |
| JE34-2206 (Eve) | Intermediate level for 10 lessons | 22 Jun | 24 Aug | Every Mon 7pm - 9pm | $380 |
| JE34-0607-Eve | Intermediate level for 10 lessons | 06 Jul | 07 Sep | Every Mon 7pm - 9pm | $380 |
| JE34-2007 Eve | Intermediate level for 10 lessons | 20 Jul | 21 Sep | Every Mon 7pm - 9pm | $380 |
| Advanced Class | Classroom Learning | ||||
| JE54-0606 (Sat) | Advanced level for 10 lessons | 06 Jun | 08 Aug | Every Sat 11am - 1pm | $380 |
| JE54-2006 (Sat) | Advanced level for 10 lessons | 20 Jun | 22 Aug | Every Sat 11am - 1pm | $380 |
| JE54-0407 (Sat) | Advanced level for 10 lessons | 04 Jul | 05 Sep | Every Sat 11am - 1pm | $380 |
| JE54-1807 (Sat) | Advanced level for 10 lessons | 18 Jul | 19 Sep | Every Sat 11am - 1pm | $380 |
Map to 134 Jurong Gateway Road
Click here for all Group Class Schedules in 2020
Below is the Application Guide on how to claim your SkillsFuture Credits
Payment Guide for SkillsFuture Credits application
Contact us for a Class Teaching Video Sample if you are unable to attend the trial class in person.
Contact us for Trial English Class now.
Start this English Learning Journey with us now.
Objectives of this Business English course
- For adults professional learners who are interested in improving their business communication skills
- Develop fluency and accuracy in the language in a business environment
- Build up and extend existing vocabulary
- Learn grammar, vocabulary and other functions necessary to become proficient and productive at workplace
- Improve business English used in emails, reports, meeting minutes and presentations
- Course syllabus accredited by University of Oxford
Private English Class Benefits:
- Syllabus accredited by University of Oxford
- Native English & Local teachers both CELTA certified, and TESOL trained
- Course materials fee $50 includes coursebook + DVD software + Online Learning + Mobile Apps
- One-time course registration fee $50 per student
- Customised course syllabus caters for individual learning requirements
- Centre located in between 3 MRT stations namely, Raffles Place, Tanjong Pagar & Telok Ayer
- Private class having flexible scheduling, students choose own time, date and venue for class
- Course fee: $1,480* (1-2pax) / $1,680 for 3pax / $1,880 for 4pax
- For 20hrs of training, there will be 10 lessons of 2hrs each
* T&C apply
Small English Group Class Benefits:
- Syllabus accredited by University of Oxford
- Native English & Local Teachers both CELTA certified and TESOL trained
- Course materials fee $50 includes coursebook + DVD software + Online Learning + Mobile Apps
- One-time course registration fee $50 per student
- Customised course syllabus caters for individual learning requirements
- Centre located in between 3 MRT stations namely, Raffles Place, Tanjong Pagar & Telok Ayer
- Group Class size on average is 6-8 students *, quality learning with good teacher ratio
- Course fee per student: $480 for 20hrs of training.
- Sign up now to enjoy Group Course fee: $480 (SkillsFuture Credits Eligible)
- 10 lessons to complete with a post course review & presentation.
* T&C apply
Free Placement Test
English Explorer placement test is designed to make sure that you are tested with the correct level of learning. Our online test places your English proficiency at the right level. This test is not meant to fail anyone, but only helping us to assess your level so that you can learn better and faster. Even if you have no or little English learning before, we have the right English classes to help you improve further.
Do I need an Assessment to determine my level?
You have the answer, surely we provide an English Placement Online Test, and you can use this to determine your level.
Or we will also conduct an assessment for you via phone call or face to face so that every student can make sure the right level of English learning will be given.
What extra learning support do I get other than the classroom face to face training?
Our business English course comes with Audio CDs tracks to allow you to practice before and after class so as to maximise your English retention. Yes, who say we don’t have video lessons these VLs are so helpful that you can watch it 24/7 even before you go to bed.
Business English Course Outline – Focus to improve your English Grammar, Vocabulary, Adjectives and Pronunciation
Business email writing or Business meetings minutes writing will be practice during the course.
We pay special attention to verbs, verb tenses, punctuation and adverbs that are essential to master in written Business English.
Courses Outline
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TOPIC E1
JOBS
- ⦁ Say what you do and where you are from
- ⦁ Ask about personal information
- ⦁ say hello and goodbye and introducing yourself
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TOPIC E2
PRODUCT AND SERVICES
- ⦁ talk about company products and activities
- ⦁ ask about companies and say numbers
- ⦁ Make orders by phone and speak to supplier
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TOPIC E3
LOCATION
- ⦁ talk about your company location and buildings
- ⦁ ask for details about and finding the workplace right location
- ⦁ start and end a telephone call, leave a message
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TOPIC E4
TECHNOLOGY
- ⦁ talk about the latest technology
- ⦁ talk about daily activities and ask or offer help
- ⦁ talk about how to make use of technology
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TOPIC E5
COMMUNICATION
- ⦁ deal with documents and correspondence
- ⦁ talk about a past event and email writing
- ⦁ explain and solve a problem
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TOPIC E6
CONTACTS
- ⦁ order food in a restaurant or café
- ⦁ use time expressions to talk about the past
- ⦁ describe a trip and make a general conversation
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TOPIC E7
DEPARTMENTS
- ⦁ Describe departments and their roles & responsibilities
- ⦁ Saying where things are and give directions using propositions
- ⦁ show a visitor round a company and meeting colleagues.
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TOPIC E8
EMPLOYMENT
- ⦁ talk about professional qualities, skills and experience
- ⦁ talk about what you are doing now and trends in the workplace
- ⦁ tell about the right person for the job
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TOPIC E9
COMPETITION
- ⦁ talk about competition and how to be competitive
- ⦁ compare companies products and prices strength
- ⦁ How to improve products and services weakness
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TOPIC E10
TEAMWORK
- ⦁ talk about teamwork and discuss problems
- ⦁ talk about the present and future arrangement choose the best options
- ⦁ talk about changes and respond to the news by giving your own opinions
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TOPIC E11
TRAVEL
- ⦁ talk about the business trip and check in at an airport
- ⦁ talk about plans and give reasons for actions
- ⦁ talk about money and book a hotel room asking about hotel services
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TOPIC E12
SCHEDULES
- ⦁ talk about planning schedules and recent past actions
- ⦁ say when something happens using proposition of time
- ⦁ say dates and plan a schedule
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TOPIC P1
COMPANIES
- ⦁ Talking about your company products and services
- ⦁ Talking about your competitors using the present simple
- ⦁ Making polite request and introducing yourself and others
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TOPIC P2
CONTACTS
- ⦁ Talking about your job, colleagues, customers and suppliers you work with
- ⦁ Talking about work activities using the present continuous
- ⦁ Giving phone numbers and spelling names Making and receiving simple telephone calls
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TOPIC P3
VISITORS
- ⦁ Talking about company structure and functions of each department
- ⦁ Asking questions and welcoming visitors
- ⦁ Presenting visual information and writing email request
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TOPIC P4
NEW PRODUCTS
- ⦁ Talking about new products and the stages in their development
- ⦁ Talking about the launch of products showing the past simple
- ⦁ Showing product at exhibition centre and giving a report on products
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TOPIC P5
EMPLOYMENT
- ⦁ Learning about job benefits and employment procedures
- ⦁ Describing recruitment challenges and personal experiences using the present perfect
- ⦁ Delegating work and discussing progress on projects
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TOPIC P6
CUSTOMER SERVICE
- ⦁ Talking about customer service satisfactions and experiences
- ⦁ Making comparisons and responding to complaints
- ⦁ Asking for staff rewards base on good customer service
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TOPIC P7
TRAVEL
- ⦁ Talk about traveling and asking for travel information using countable and uncountable nouns
- ⦁ Reporting to a company reception
- ⦁ Making a small talk and developing a conversation
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TOPIC P8
Orders
- ⦁ Taking orders and making deliveries
- ⦁ Talking about the future using present continuous, “going to”, and “will.”
- ⦁ Making arrangement and responding to suggestions
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TOPIC P9
SELLING
- ⦁ Talking about sales, promotion and advertising
- ⦁ Talking about obligation and necessity using modal verbs
- ⦁ Interrupting and controlling the discussion in meetings
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TOPIC P10
NEW IDEAS
- ⦁ Talking about new green initiatives
- ⦁ Talking about innovative practices that are environmental friendly
- ⦁ Asking for clarification and Giving a formal presentation
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TOPIC P11
ENTERTAINING
- ⦁ Talking about corporate entertainment and future possibilities
- ⦁ Talking about company event venue and budget
- ⦁ Making and responding to invitation and offers
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TOPIC P12
PERFORMANCE
- ⦁ Talking about performance and cost management
- ⦁ Talking about present and past performance using the present perfect
- ⦁ Saying about approximating numbers and describing trends
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TOPIC P13
FUTURE TREND
- ⦁ Talking about global issues and making predictions
- ⦁ Responding to ideas and making own opinions
- ⦁ Predicting future trends in the workplace
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TOPIC P14
TIME
- ⦁ Talking about managing time with deadline
- ⦁ Speculating and discussing consequences using conditional sentences
- ⦁ Talking about time frame and negotiating conditions
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TOPIC P15
TRAINING
- ⦁ Talking about personal development and set goals
- ⦁ Giving advice and motivation using modal verbs
- ⦁ Recommend personal development programmes
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TOPIC P16
YOUR CAREER
- ⦁ Talking about ambitions and careers prospects
- ⦁ Using correct grammar and tenses on making a right career path
- ⦁ Giving a personal presentation on Ambition
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TOPIC T1
WORKING LIFE
- ⦁ Talking about your work and responsibilities
- ⦁ Introducing yourself and expressing interest in conversations
- ⦁ Using the present simple and frequency adverbs to talk about networking
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TOPIC T2
PROJECTS
- ⦁ Talking about projects deadlines, resources and delegating tasks in a meeting
- ⦁ Starting and ending conference call on a launch party
- ⦁ Talking about your work and current activities using the present simple and continuous
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TOPIC T3
LEISURE TIME
- ⦁ Talking about your work-lift balance and relaxation
- ⦁ Talking about your likes and dislikes
- ⦁ Exchanging contact details during a conversation
- ⦁ Using the past simple and present perfect to talk about past experiences
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TOPIC T4
SERVICES & SYSTEMS
- ⦁ Talking about user-friendly services and systems
- ⦁ Explaining how it’s works compare to current ones
- ⦁ Making comparisons and improving systems
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TOPIC T5
CUSTOMERS
- ⦁ Talking about customer service and managing customer feedback
- ⦁ Getting information and making arrangements
- ⦁ Starting a conversation with customers on the phone using the present simple and continuous tenses
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TOPIC T6
GUESTS & VISITORS
- ⦁ Talking about business travel and welcoming visitors to your place of work
- ⦁ Making and responding to visitors requests and offers
- ⦁ Discuss work rules regulations
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TOPIC T7
SECURITY
- ⦁ Talking about workplace security and explaining about the security breach.
- ⦁ Introducing and responding to news
- ⦁ Using the present perfect and connectors to talk about change and consequences at work
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TOPIC T8
WORKING TOGETHER
- ⦁ Talking about teamwork and partnership
- ⦁ Presenting plans and discussing challenges
- ⦁ Encouraging people with motivation factors
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TOPIC T9
LOGISTICS
- ⦁ Talking about logistics and supply chains trends
- ⦁ Placing and handling orders
- ⦁ Using reported speech to talk about problems or solving problems
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TOPIC T10
FACILITIES
- ⦁ Describing your place of work situations
- ⦁ Making suggestions and recommendations
- ⦁ Using nouns and quantifiers to talk about work facilities
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TOPIC T11
DECISIONS
- ⦁ Talking about decision-making
- ⦁ Participating in a discussion and avoid conflicts
- ⦁ Being persuasive and talk about future possibilities
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TOPIC T12
INNOVATION
- ⦁ Talking about innovative new ideas
- ⦁ Giving a formal presentation
- ⦁ Responding to difficult questions and use superlative forms to talk about extremes
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TOPIC T13
BREAKDOWN
- ⦁ Talking about system breakdown and faults
- ⦁ Discussing the cause and offering advice
- ⦁ Using the language of advice and recommendation to manage a breakdown
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TOPIC T14
PROCESSES
- ⦁ Talking about basic processes
- ⦁ Making and changing plans
- ⦁ Grab someone's attention using the passive to talk about processes
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TOPIC T15
PERFORMANCE
- ⦁ Talking about personal qualities
- ⦁ Appraising performance and setting objectives
- ⦁ Giving feedback and use the past continuous to give a successful presentation
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TOPIC T16
SUCCESS
- ⦁ Talking about own achievements and a breakthrough
- ⦁ Reporting back on and evaluating research
- ⦁ Using contrasting language on a research
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TOPIC U1
FIRST IMPRESSIONS (2hr)
- ⦁ Talk about first impressions
- ⦁ Introduce yourself by email writing
- ⦁ Making a Business follow-up call and arranging to meet a business contact
- ⦁ Exchange contact details and talk about your work and company
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TOPIC U2
MOTIVATION (2hr)
- ⦁ Talking about motivation and incentives at work
- ⦁ Socializing by making small talk
- ⦁ How to Exit a conversational politely
- ⦁ Use questions to find out information and solving staffing issues
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TOPIC U3
ON SCHEDULE (2hr)
- ⦁ Talk about managing projects within budget given
- ⦁ Asking for or giving an update in a meeting Make and respond to suggestions
- ⦁ Catch up with colleagues and update on current projects
- ⦁ Talk about organising a roadshow
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TOPIC U4
NEW IDEAS (2hr)
- ⦁ Talk about ideas and breakthrough
- ⦁ Present an idea, product or service
- ⦁ Thanks, someone and respond to thanks
- ⦁ Talk about present, past and future ability
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TOPIC U5
CUSTOMER SERVICE (2hr)
- ⦁ Talking about standard customer service
- ⦁ Dealing with stressful customers
- ⦁ Using Reassuring and sympathizing approach
- ⦁ Use direct and indirect questions to deal with customers
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TOPIC U6
ETHICAL BUSINESS (2hr)
- ⦁ Talk about ethical business responsibly
- ⦁ Explain plans and arrangements
- ⦁ Promoting ethical business
- ⦁ Respond to spontaneous invitations
- ⦁ Talk about the future
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TOPIC U7
MAKING DECISION (2hr)
- ⦁ Talking about personality and decision-making
- ⦁ Participate in a decision-making meeting
- ⦁ Talk about social plans on how to improve services and facilities
- ⦁ Talking about resolving an expansion crisis
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TOPIC U8
OUTSOURCING (2hr)
- ⦁ Talk about outsourcing achieves lower cost
- ⦁ Present factual information
- ⦁ Talk about a law or regulation in your country
- ⦁ Making a case for outsourcing
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TOPIC U9
EMPLOYEES
- ⦁ Talking about changing jobs and ways of keeping staff
- ⦁ Negotiating solutions by make and respond to quick requests
- ⦁ Negotiable a repatriation package
- ⦁ Negotiate a secondment
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TOPIC U10
NEW BUSINESS
- ⦁ Talk about starting up a new business
- ⦁ Ask about work, life and a favour
- ⦁ Avoid saying 'no' using present perfect simple and continuous
- ⦁ Talk about activities and using contacts to help in Business
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TOPIC U11
COMMUNICATIONS
- ⦁ Talk about communications collaboration
- ⦁ Explain procedures use teleconferencing phrases
- ⦁ Deal with situations on the phone and alk about obligation at work
- ⦁ Solving a Communication problem
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TOPIC U12
CHANGE
- ⦁ Talk how people react to change
- ⦁ Presenting plans and being negative diplomatically
- ⦁ Talk about future activities and developments
- ⦁ Talk about how to increase operational efficiency
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TOPIC U13
FACT AND FIGURES
- ⦁ Talk about numbers and trends using words like rise substantially
- ⦁ Ask for and explaining factual numerical information
- ⦁ Talk about reaching target markets online
- ⦁ Report what someone has said
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TOPIC U14
CULTURE
- ⦁ Talk about culture differences and sensitive issues
- ⦁ Narrating past events and giving explanation
- ⦁ Talk about films, TV and books
- ⦁ Investigating an intercultural communication problem
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TOPIC U15
PERFORMANCE
- ⦁ Talk about staff appraisals and how to monitor work performance
- ⦁ Discuss and evaluate performance
- ⦁ Talk about hypothetical past events
- ⦁ Talk about how to motivate staffs and benefits.
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TOPIC U16
CAREER BREAKS
- ⦁ Talk about taking a career break for own self-development
- ⦁ Present a personal case talking about taking time off
- ⦁ Review your current and past situation at work
- ⦁ Applying for a community placement
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TOPIC A1
CONNECTIONS
- ⦁ Describing cross-cultural experiences
- ⦁ Reporting back on Research using tenses appropriately
- ⦁ Introducing yourself in a group
- ⦁ Talk about plans for business expansion
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TOPIC A2
CAREERS
- ⦁ Comparing career pathways and choices
- ⦁ Managing discussion and sharing ideas
- ⦁ Expressing attitudes to the past
- ⦁ Establishing a career review process
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TOPIC A3
CHANGE
- ⦁ Discussing work practices and new implementations
- ⦁ Giving a formal business presentation
- ⦁ Speculating about future changes how this affect current situations
- ⦁ Talk about new expansion of office space.
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TOPIC A4
RISK
- ⦁ Talk about a different kind of Risks tolerance level
- ⦁ Taking part in conference meeting how to tackle Risk
- ⦁ Use of correct referencing towards Risk
- ⦁ Establishing rapport and showing interest
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TOPIC A5
TEAMWORK
- ⦁ Exploring team relationships
- ⦁ Negotiating and dealing with conflicts
- ⦁ Developing a teamwork ethos
- ⦁ Adding emphasis and respond directly to feedback
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TOPIC A6
PROGRESS
- ⦁ Discussing factors for success and undergo changes
- ⦁ Discuss how to brainstorm for ideas to solve problems
- ⦁ Handling rapid growth and progression
- ⦁ Using Vague languages (not clear)
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TOPIC A7
LEARNING
- ⦁ Talk about learning skills deficits and generic training
- ⦁ Using different kinds of communication strategies on the phone
- ⦁ Expressing dissatisfaction over learning process and outcome
- ⦁ Tackling what are the skills shortage and improvements needed
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TOPIC A8
PERFORMANCE
- ⦁ Discussing expectations between employees and employers
- ⦁ Giving an impromptu presentation and use questions effectively
- ⦁ Dealing with difficult questions during presentation
- ⦁ Talk about how to increase staff and customer satisfaction
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TOPIC A9
RESOURCES
- ⦁ Talk about return on investment using resources
- ⦁ Discussing about reaching decision based on options available
- ⦁ Dealing with misunderstanding by using conditional effectively
- ⦁ Starting a corporate social responsibility CSR project.
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TOPIC A10
LEADERSHIP
- ⦁ Talk about leadership style and approaches
- ⦁ Give a briefing on change at a meeting
- ⦁ Distancing yourself away from information
- ⦁ Dealing with the challenges of leadership
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TOPIC A11
VALUES
- ⦁ Talk about own self-values
- ⦁ Reaching an agreement in a negotiation
- ⦁ Raising a difficult point with use of inversion for emphasis
- ⦁ Developing ethically-responsible policies
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TOPIC A12
PERSUASION
- ⦁ Taking about persuasion and influencing factors
- ⦁ Giving a presentation to sell an idea
- ⦁ Giving and responding to compliments
- ⦁ Imitating an expansion programme
