Business English

Are you confident in speaking or using English?

Business English | English Explorer

Are you confident in speaking or using Business English?

Business English Course in Singapore

Improve your workplace communication and writing skills by enrolling in a Business English class in Singapore.

Do you find yourself taking a long time to form a complete sentence when conversing with people or when drafting emails? What about writing meeting minutes or reports? If this sounds all too familiar, perhaps it’s time to start improving your Business English!

At English Explorer, we offer Business English lessons in Singapore that cater to both beginner and advanced levels. We have a total of 10 levels to complete, with each group having two terms of 10 class lessons to be completed.

Our Business English course syllabus is produced and accredited by Oxford University Press, so you can rest assured that you will be learning Business English with the relevant content, lessons, and curriculum used globally, including in Singapore.

Business English Course | English Explorer

Skillsfuture Credit-eligible English Courses:
“Business English Intermediate & Advanced Group Classes.”

Course fee $480 per pax for 10 lessons of 2 hours each, to be completed in 10 weeks. Students can choose their Business English class schedule from below, and the venue will be online or at our training centre. (City Campus or Jurong East Campus).

 

Our English courses qualify for Union Training Assistance Programme (UTAP) support, and NTUC members get course fee support of up to a maximum of $250.

We provide both Physical Classroom & Online Business English Lessons.

Business English Intermediate Group Class

Batch IDClassroom & Online CoursesStart DateEnd DateFrequencyFee / Student
E340312 ~ SatIntermediate for 10 lessons03 Dec04 FebEvery Sat 3.30-5.30pm$530
E340412 ~ SunIntermediate for 10 lessons04 Dec19 FebEvery Sun 2.30pm - 4.30pm$530
E340512 ~ EveIntermediate for 10 lessons05 Dec13 FebEvery Mon 7pm - 9pm$530
E340712 ~ EveIntermediate for 10 lessons07 Dec08 FebEvery Wed 7pm - 9pm$530
E341712 (Sat)Intermediate for 10 lessons17 Dec18 FebEvery Sat 3.30-5.30pm$530
E341812 (Sun)Intermediate for 10 lessons18 Dec12 MarEvery Sun 2.30pm - 4.30pm$530
E341912 (Eve)Intermediate for 10 lessons19 Dec27 FebEvery Mon 7pm - 9pm$530
E342112 (Eve)Intermediate for 10 lessons21 Dec22 FebEvery Wed 7pm - 9pm$530
E340701 ~ SatIntermediate for 10 lessons07 Jan04 MarEvery Sat 3.30-5.30pm$530
E340801 ~ SunIntermediate for 10 lessons08 Jan26 MarEvery Sun 2.30pm - 4.30pm$530
E340901 ~ EveIntermediate for 10 lessons09 Jan13 MarEvery Mon 7pm - 9pm$530
E341101 ~ EveIntermediate for 10 lessons11 Jan08 MarEvery Wed 7pm - 9pm$530
E342801 - SatIntermediate for 10 lessons28 Jan18 MarEvery Sat 3.30-5.30pm$530
E342901 - SunIntermediate for 10 lessons29 Jan09 AprEvery Sun 2.30pm - 4.30pm$530
E343001 - EveIntermediate for 10 lessons30 Jan27 MarEvery Mon 7pm - 9pm$530
E340102 - EveIntermediate for 10 lessons01 Feb15 MarEvery Wed 7pm - 9pm$530

Business English Advanced Group Class

Batch IDClassroom & Online CoursesStart DateEnd DateFrequencyFee / Student
E540112 (Eve)Advanced (Upper-Intermediate) 01 Dec02 FebEvery Thu 7pm - 9pm$530
E540412 (Sun)Advanced (Upper-Intermediate) 04 Dec26 FebEvery Sun 4.30pm - 6.30pm$530
E541512 - EveAdvanced (Upper-Intermediate) 15 Dec16 FebEvery Thu 7pm - 9pm$530
E541812 - SunAdvanced (Upper-Intermediate) 18 Dec12 MarEvery Sun 4.30pm - 6.30pm$530
E542912 (Eve)Advanced (Upper-Intermediate) 29 Dec02 MarEvery Thu 7pm - 9pm$530
E540801 (Sun)Advanced (Upper-Intermediate) 08 Jan19 MarEvery Sun 4.30pm - 6.30pm$530
E541201 - SunAdvanced (Upper-Intermediate) 12 Jan16 MarEvery Sun 4.30pm - 6.30pm$530
E541501 - EveAdvanced (Upper-Intermediate) 15 Jan02 AprEvery Thu 7pm - 9pm$530

Business English Class at Jurong Campus @ 135 Jurong Gateway Road level 4, Opp Jurong East MRT

Batch IDClassroom CourseStart DateEnd DateFrequencyFee / Student
Jurong EastIntermediate ClassClassroom LearningPhysical Class
JE34-1312-EveIntermediate level for 10 lessons13 Dec21 FebEvery Tue 7pm - 9pm$530
JE34-1001-EveIntermediate level for 10 lessons10 Jan21 MarEvery Tue 7pm - 9pm$530
JE34-2802 (Eve)Intermediate level for 10 lessons28 Feb02 MayEvery Tue 7pm - 9pm$530

Below is the Application Guide on how to claim your SkillsFuture Credits
Payment Guide for SkillsFuture Credits application

Contact us for a Class Teaching Video Sample if you are unable to attend the trial class in person.

Contact us for Trial English Class now.

 

FAQ

Our Business English class comes with Audio CDs tracks to allow you to practise before and after class and maximise retention of what you have learnt. Our video lessons are a great complement to face-to-face lessons as you can watch them anytime you are available! The focus of our Business English course is to improve your English Grammar, Vocabulary, Adjectives and Pronunciation. We pay special attention to verbs, verb tenses, punctuation and adverbs that are essential to mastering written Business English. Business email writing or meetings minutes writing will be practised during our Business English lessons in Singapore.
English Explorer offers a free placement test to ensure that you are tested with the correct level of learning. Our online test helps us to assess your proficiency level so that you can learn better and faster. Even if you have not learned English before, we have suitable English classes to help you improve further. Alternatively, we can also conduct an assessment for you via phone call or face-to-face.
Our English teachers are certified in both CELTA and TESOL and boast many years of teaching experience in both Business English and Communicative English.

Kick-start your Business English learning journey with us today.

Objectives of this Business English course

  • For adults professionals who are interested in improving their business communication skills
  • Develop English language fluency and accuracy in a business context
  • Build up and extend existing vocabulary
  • Learn grammar, vocabulary and other skills necessary for effective communication at the workplace
  • Improve business English used in emails, reports, meeting minutes and presentations
  • Course syllabus accredited by University of Oxford

Private Business English Class Benefits:

  • Syllabus accredited by University of Oxford
  • Taught by native English and local teachers that are CELTA certified and TESOL trained
  • Course materials fee $50 includes: coursebook + DVD software + Online Learning + Mobile Apps
  • One-time course registration fee: $50 per student
  • Customised course syllabus catered to individual learning requirements
  • Centre located in between 3 MRT stations namely, Raffles Place, Tanjong Pagar & Telok Ayer
  • Flexible scheduling where students can choose their preferred time, date and venue for class
  • Course fee: $1,580* (1-2pax) / $1,780 (for 3pax) / $1,980 (for 4pax)
  • For 20hrs of training, there will be 10 lessons of 2 hours each
  • * T&C apply

Small Business English Group Class Benefits:

  • Syllabus accredited by University of Oxford
  • Taught by native English and local teachers that are TESOL trained and CELTA certified
  • Course materials fee $50 includes: coursebook + Online Learning + Mobile Apps
  • One-time course registration fee: $50 per student
  • Customised course syllabus catered to individual learning requirements
  • Small Group Class size to ensure quality learning with an optimal student-teacher ratio
  • Course fee per student: $530 for 20 hours of training
  • * T&C apply

    Click here for Business English Group Class Schedules

Free Placement Test

English Explorer placement test is designed to make sure that you are tested with the correct level of learning. Our online test places your English proficiency at the right level. This test is not meant to fail anyone, but only helping us to assess your level so that you can learn better and faster. Even if you have no or little English learning before, we have the right English classes to help you improve further.

Do I need an Assessment to determine my level?

Yes, it would be incredibly beneficial for you to use our English Placement Online Test to determine your level of proficiency in the language. Alternatively, we can also conduct an assessment for you via a phone call or face-to-face. The rationale behind our assessments is to ensure that the right level of English learning will be provided to each student.

What extra learning support do I get other than the classroom face to face training?

Our business English course comes with Audio CDs tracks to allow you to practice before and after class so as to maximise your English retention. Yes, who say we don’t have video lessons these VLs are so helpful that you can watch it 24/7 even before you go to bed.

Business English Course Outline – Focus to improve your English Grammar, Vocabulary, Adjectives and Pronunciation
Business email writing or Business meetings minutes writing will be practice during the course.

We pay special attention to verbs, verb tenses, punctuation and adverbs that are essential to master in written Business English.


Business English Courses Outline

  • TOPIC E1

    JOBS

    • ⦁ Say what you do and where you are from
    • ⦁ Ask about personal information
    • ⦁ say hello and goodbye and introducing yourself
  • TOPIC E2

    PRODUCT AND SERVICES

    • ⦁ talk about company products and activities
    • ⦁ ask about companies and say numbers
    • ⦁ Make orders by phone and speak to supplier
  • TOPIC E3

    LOCATION

    • ⦁ talk about your company location and buildings
    • ⦁ ask for details about and finding the workplace right location
    • ⦁ start and end a telephone call, leave a message
  • TOPIC E4

    TECHNOLOGY

    • ⦁ talk about the latest technology
    • ⦁ talk about daily activities and ask or offer help
    • ⦁ talk about how to make use of technology
  • TOPIC E5

    COMMUNICATION

    • ⦁ deal with documents and correspondence
    • ⦁ talk about a past event and email writing
    • ⦁ explain and solve a problem
  • TOPIC E6

    CONTACTS

    • ⦁ order food in a restaurant or café
    • ⦁ use time expressions to talk about the past
    • ⦁ describe a trip and make a general conversation
  • TOPIC E7

    DEPARTMENTS

    • ⦁ Describe departments and their roles & responsibilities
    • ⦁ Saying where things are and give directions using propositions
    • ⦁ show a visitor round a company and meeting colleagues.
  • TOPIC E8

    EMPLOYMENT

    • ⦁ talk about professional qualities, skills and experience
    • ⦁ talk about what you are doing now and trends in the workplace
    • ⦁ tell about the right person for the job
  • TOPIC E9

    COMPETITION

    • ⦁ talk about competition and how to be competitive
    • ⦁ compare companies products and prices strength
    • ⦁ How to improve products and services weakness
  • TOPIC E10

    TEAMWORK

    • ⦁ talk about teamwork and discuss problems
    • ⦁ talk about the present and future arrangement choose the best options
    • ⦁ talk about changes and respond to the news by giving your own opinions
  • TOPIC E11

    TRAVEL

    • ⦁ talk about the business trip and check in at an airport
    • ⦁ talk about plans and give reasons for actions
    • ⦁ talk about money and book a hotel room asking about hotel services
  • TOPIC E12

    SCHEDULES

    • ⦁ talk about planning schedules and recent past actions
    • ⦁ say when something happens using proposition of time
    • ⦁ say dates and plan a schedule
  • TOPIC P1

    COMPANIES

    • ⦁ Talking about your company products and services
    • ⦁ Talking about your competitors using the present simple
    • ⦁ Making polite request and introducing yourself and others
  • TOPIC P2

    CONTACTS

    • ⦁ Talking about your job, colleagues, customers and suppliers you work with
    • ⦁ Talking about work activities using the present continuous
    • ⦁ Giving phone numbers and spelling names Making and receiving simple telephone calls
  • TOPIC P3

    VISITORS

    • ⦁ Talking about company structure and functions of each department
    • ⦁ Asking questions and welcoming visitors
    • ⦁ Presenting visual information and writing email request
  • TOPIC P4

    NEW PRODUCTS

    • ⦁ Talking about new products and the stages in their development
    • ⦁ Talking about the launch of products showing the past simple
    • ⦁ Showing product at exhibition centre and giving a report on products
  • TOPIC P5

    EMPLOYMENT

    • ⦁ Learning about job benefits and employment procedures
    • ⦁ Describing recruitment challenges and personal experiences using the present perfect
    • ⦁ Delegating work and discussing progress on projects
  • TOPIC P6

    CUSTOMER SERVICE

    • ⦁ Talking about customer service satisfactions and experiences
    • ⦁ Making comparisons and responding to complaints
    • ⦁ Asking for staff rewards base on good customer service
  • TOPIC P7

    TRAVEL

    • ⦁ Talk about traveling and asking for travel information using countable and uncountable nouns
    • ⦁ Reporting to a company reception
    • ⦁ Making a small talk and developing a conversation
  • TOPIC P8

    Orders

    • ⦁ Taking orders and making deliveries
    • ⦁ Talking about the future using present continuous, “going to”, and “will.”
    • ⦁ Making arrangement and responding to suggestions
  • TOPIC P9

    SELLING

    • ⦁ Talking about sales, promotion and advertising
    • ⦁ Talking about obligation and necessity using modal verbs
    • ⦁ Interrupting and controlling the discussion in meetings
  • TOPIC P10

    NEW IDEAS

    • ⦁ Talking about new green initiatives
    • ⦁ Talking about innovative practices that are environmental friendly
    • ⦁ Asking for clarification and Giving a formal presentation
  • TOPIC P11

    ENTERTAINING

    • ⦁ Talking about corporate entertainment and future possibilities
    • ⦁ Talking about company event venue and budget
    • ⦁ Making and responding to invitation and offers
  • TOPIC P12

    PERFORMANCE

    • ⦁ Talking about performance and cost management
    • ⦁ Talking about present and past performance using the present perfect
    • ⦁ Saying about approximating numbers and describing trends
  • TOPIC P13

    FUTURE TREND

    • ⦁ Talking about global issues and making predictions
    • ⦁ Responding to ideas and making own opinions
    • ⦁ Predicting future trends in the workplace
  • TOPIC P14

    TIME

    • ⦁ Talking about managing time with deadline
    • ⦁ Speculating and discussing consequences using conditional sentences
    • ⦁ Talking about time frame and negotiating conditions
  • TOPIC P15

    TRAINING

    • ⦁ Talking about personal development and set goals
    • ⦁ Giving advice and motivation using modal verbs
    • ⦁ Recommend personal development programmes
  • TOPIC P16

    YOUR CAREER

    • ⦁ Talking about ambitions and careers prospects
    • ⦁ Using correct grammar and tenses on making a right career path
    • ⦁ Giving a personal presentation on Ambition
  • TOPIC T1

    WORKING LIFE

    • ⦁ Talking about your work and responsibilities
    • ⦁ Introducing yourself and expressing interest in conversations
    • ⦁ Using the present simple and frequency adverbs to talk about networking
  • TOPIC T2

    PROJECTS

    • ⦁ Talking about projects deadlines, resources and delegating tasks in a meeting
    • ⦁ Starting and ending conference call on a launch party
    • ⦁ Talking about your work and current activities using the present simple and continuous
  • TOPIC T3

    LEISURE TIME

    • ⦁ Talking about your work-life balance and relaxation
    • ⦁ Talking about your likes and dislikes
    • ⦁ Exchanging contact details during a conversation
    • ⦁ Using the past simple and present perfect to talk about past experiences
  • TOPIC T4

    SERVICES & SYSTEMS

    • ⦁ Talking about user-friendly services and systems
    • ⦁ Explaining how it works compared to current ones
    • ⦁ Making comparisons and improving systems
  • TOPIC T5

    CUSTOMERS

    • ⦁ Talking about customer service and managing customer feedback
    • ⦁ Getting information and making arrangements
    • ⦁ Starting a conversation with customers on the phone using the present simple and continuous tenses
  • TOPIC T6

    GUESTS & VISITORS

    • ⦁ Talking about business travel and welcoming visitors to your place of work
    • ⦁ Making and responding to visitors requests and offers
    • ⦁ Discuss work rules regulations
  • TOPIC T7

    SECURITY

    • ⦁ Talking about workplace security and explaining about the security breach.
    • ⦁ Introducing and responding to news
    • ⦁ Using the present perfect and connectors to talk about change and consequences at work
  • TOPIC T8

    WORKING TOGETHER

    • ⦁ Talking about teamwork and partnership
    • ⦁ Presenting plans and discussing challenges
    • ⦁ Encouraging people with motivation factors
  • TOPIC T9

    LOGISTICS

    • ⦁ Talking about logistics and supply chains trends
    • ⦁ Placing and handling orders
    • ⦁ Using reported speech to talk about problems or solving problems
  • TOPIC T10

    FACILITIES

    • ⦁ Describing your place of work situations
    • ⦁ Making suggestions and recommendations
    • ⦁ Using nouns and quantifiers to talk about work facilities
  • TOPIC T11

    DECISIONS

    • ⦁ Talking about decision-making
    • ⦁ Participating in a discussion and avoid conflicts
    • ⦁ Being persuasive and talk about future possibilities
  • TOPIC T12

    INNOVATION

    • ⦁ Talking about innovative new ideas
    • ⦁ Giving a formal presentation
    • ⦁ Responding to difficult questions and use superlative forms to talk about extremes
  • TOPIC T13

    BREAKDOWN

    • ⦁ Talking about system breakdown and faults
    • ⦁ Discussing the cause and offering advice
    • ⦁ Using the language of advice and recommendation to manage a breakdown
  • TOPIC T14

    PROCESSES

    • ⦁ Talking about basic processes
    • ⦁ Making and changing plans
    • ⦁ Grab someone's attention using the passive to talk about processes
  • TOPIC T15

    PERFORMANCE

    • ⦁ Talking about personal qualities
    • ⦁ Appraising performance and setting objectives
    • ⦁ Giving feedback and use the past continuous to give a successful presentation
  • TOPIC T16

    SUCCESS

    • ⦁ Talking about own achievements and a breakthrough
    • ⦁ Reporting back on and evaluating research
    • ⦁ Using contrasting language on a research
  • TOPIC U1

    FIRST IMPRESSIONS (2hr)

    • ⦁ Talk about first impressions
    • ⦁ Introduce yourself by email writing
    • ⦁ Making a Business follow-up call and arranging to meet a business contact
    • ⦁ Exchange contact details and talk about your work and company
  • TOPIC U2

    MOTIVATION (2hr)

    • ⦁ Talking about motivation and incentives at work
    • ⦁ Socializing by making small talk
    • ⦁ How to Exit a conversational politely
    • ⦁ Use questions to find out information and solving staffing issues
  • TOPIC U3

    ON SCHEDULE (2hr)

    • ⦁ Talk about managing projects within budget given
    • ⦁ Asking for or giving an update in a meeting Make and respond to suggestions
    • ⦁ Catch up with colleagues and update on current projects
    • ⦁ Talk about organising a roadshow
  • TOPIC U4

    NEW IDEAS (2hr)

    • ⦁ Talk about ideas and breakthrough
    • ⦁ Present an idea, product or service
    • ⦁ Thanks, someone and respond to thanks
    • ⦁ Talk about present, past and future ability
  • TOPIC U5

    CUSTOMER SERVICE (2hr)

    • ⦁ Talking about standard customer service
    • ⦁ Dealing with stressful customers
    • ⦁ Using Reassuring and sympathizing approach
    • ⦁ Use direct and indirect questions to deal with customers
  • TOPIC U6

    ETHICAL BUSINESS (2hr)

    • ⦁ Talk about ethical business responsibly
    • ⦁ Explain plans and arrangements
    • ⦁ Promoting ethical business
    • ⦁ Respond to spontaneous invitations
    • ⦁ Talk about the future
  • TOPIC U7

    MAKING DECISION (2hr)

    • ⦁ Talking about personality and decision-making
    • ⦁ Participate in a decision-making meeting
    • ⦁ Talk about social plans on how to improve services and facilities
    • ⦁ Talking about resolving an expansion crisis
  • TOPIC U8

    OUTSOURCING (2hr)

    • ⦁ Talk about outsourcing achieves lower cost
    • ⦁ Present factual information
    • ⦁ Talk about a law or regulation in your country
    • ⦁ Making a case for outsourcing
  • TOPIC U9

    EMPLOYEES

    • ⦁ Talking about changing jobs and ways of keeping staff
    • ⦁ Negotiating solutions by make and respond to quick requests
    • ⦁ Negotiable a repatriation package
    • ⦁ Negotiate a secondment
  • TOPIC U10

    NEW BUSINESS

    • ⦁ Talk about starting up a new business
    • ⦁ Ask about work, life and a favour
    • ⦁ Avoid saying 'no' using present perfect simple and continuous
    • ⦁ Talk about activities and using contacts to help in Business
  • TOPIC U11

    COMMUNICATIONS

    • ⦁ Talk about communications collaboration
    • ⦁ Explain procedures use teleconferencing phrases
    • ⦁ Deal with situations on the phone and alk about obligation at work
    • ⦁ Solving a Communication problem
  • TOPIC U12

    CHANGE

    • ⦁ Talk how people react to change
    • ⦁ Presenting plans and being negative diplomatically
    • ⦁ Talk about future activities and developments
    • ⦁ Talk about how to increase operational efficiency
  • TOPIC U13

    FACT AND FIGURES

    • ⦁ Talk about numbers and trends using words like rise substantially
    • ⦁ Ask for and explaining factual numerical information
    • ⦁ Talk about reaching target markets online
    • ⦁ Report what someone has said
  • TOPIC U14

    CULTURE

    • ⦁ Talk about culture differences and sensitive issues
    • ⦁ Narrating past events and giving explanation
    • ⦁ Talk about films, TV and books
    • ⦁ Investigating an intercultural communication problem
  • TOPIC U15

    PERFORMANCE

    • ⦁ Talk about staff appraisals and how to monitor work performance
    • ⦁ Discuss and evaluate performance
    • ⦁ Talk about hypothetical past events
    • ⦁ Talk about how to motivate staffs and benefits.
  • TOPIC U16

    CAREER BREAKS

    • ⦁ Talk about taking a career break for own self-development
    • ⦁ Present a personal case talking about taking time off
    • ⦁ Review your current and past situation at work
    • ⦁ Applying for a community placement
  • TOPIC A1

    CONNECTIONS

    • ⦁ Describing cross-cultural experiences
    • ⦁ Reporting back on Research using tenses appropriately
    • ⦁ Introducing yourself in a group
    • ⦁ Talk about plans for business expansion
  • TOPIC A2

    CAREERS

    • ⦁ Comparing career pathways and choices
    • ⦁ Managing discussion and sharing ideas
    • ⦁ Expressing attitudes to the past
    • ⦁ Establishing a career review process
  • TOPIC A3

    CHANGE

    • ⦁ Discussing work practices and new implementations
    • ⦁ Giving a formal business presentation
    • ⦁ Speculating about future changes how this affect current situations
    • ⦁ Talk about new expansion of office space.
  • TOPIC A4

    RISK

    • ⦁ Talk about a different kind of Risks tolerance level
    • ⦁ Taking part in conference meeting how to tackle Risk
    • ⦁ Use of correct referencing towards Risk
    • ⦁ Establishing rapport and showing interest
  • TOPIC A5

    TEAMWORK

    • ⦁ Exploring team relationships
    • ⦁ Negotiating and dealing with conflicts
    • ⦁ Developing a teamwork ethos
    • ⦁ Adding emphasis and respond directly to feedback
  • TOPIC A6

    PROGRESS

    • ⦁ Discussing factors for success and undergo changes
    • ⦁ Discuss how to brainstorm for ideas to solve problems
    • ⦁ Handling rapid growth and progression
    • ⦁ Using Vague languages (not clear)
  • TOPIC A7

    LEARNING

    • ⦁ Talk about learning skills deficits and generic training
    • ⦁ Using different kinds of communication strategies on the phone
    • ⦁ Expressing dissatisfaction over learning process and outcome
    • ⦁ Tackling what are the skills shortage and improvements needed
  • TOPIC A8

    PERFORMANCE

    • ⦁ Discussing expectations between employees and employers
    • ⦁ Giving an impromptu presentation and use questions effectively
    • ⦁ Dealing with difficult questions during presentation
    • ⦁ Talk about how to increase staff and customer satisfaction
  • TOPIC A9

    RESOURCES

    • ⦁ Talk about return on investment using resources
    • ⦁ Discussing about reaching decision based on options available
    • ⦁ Dealing with misunderstanding by using conditional effectively
    • ⦁ Starting a corporate social responsibility CSR project.
  • TOPIC A10

    LEADERSHIP

    • ⦁ Talk about leadership style and approaches
    • ⦁ Give a briefing on change at a meeting
    • ⦁ Distancing yourself away from information
    • ⦁ Dealing with the challenges of leadership
  • TOPIC A11

    VALUES

    • ⦁ Talk about own self-values
    • ⦁ Reaching an agreement in a negotiation
    • ⦁ Raising a difficult point with use of inversion for emphasis
    • ⦁ Developing ethically-responsible policies
  • TOPIC A12

    PERSUASION

    • ⦁ Taking about persuasion and influencing factors
    • ⦁ Giving a presentation to sell an idea
    • ⦁ Giving and responding to compliments
    • ⦁ Imitating an expansion programme
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